Privacy Policy


1004A Privacy Policy   ISSUED BY: The Digester’s Dilemma SUBJECT: Privacy Policy

EFFECTIVE DATE: Date created: June 1, 2013

1.0 Overview

1.1 Preamble

Privacy of personal information is an important principle of The Digester’s Dilemma. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for The Digester’s Dilemma services and products that we provide. We also are diligent at being open and transparent as to how we handle personal information. This document describes our privacy policies.

1.2 Effective Date and Revisions

We are required to comply with the terms of this privacy policy while it is in effect. We reserve the right to modify the policy at any time and the revised privacy policy will apply to all personal information that we currently have as well as to information that we may generate in the future. This policy will be in effect from Effective Date, until such date that an amended policy is published. If we change the privacy policy, we will post the amendments in our office, have copies available and publish it on our website for you to download.

1.3 Personal Information

Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:  Age, name, ethnic origin, sexual orientation, or blood type; Anthropometric measurements including weight, body fat, waist and hip circumference; Medical records, health conditions or concerns;  Opinions, evaluations, comments, social status, or disciplinary actions; and Intentions (for example, to change jobs);  Personal information such as the name, title, address, email address, telephone number or payment information of an customer or client is also protected by this policy.

1.4 About The Digester’s Dilemma

The Digester’s Dilemma was established in Year 2013 to educate people in organizations and corporations and online in general about healthy eating practices and food choices.

2.0 Purpose

The purpose of this document is to outline the policies in effect that govern The Digester’s Dilemma collection, storage, retention, use and disclosure of personal information. These rules are in place to protect The Digester’s Dilemma, our participants, clients, and consultants. Failure to comply with this policy exposes The Digester’s Dilemma to a breach of confidentiality resulting in potential legal liability and loss of confidence.

3.0 Scope   This policy applies to the staff and volunteers and to contractors and consultants that may provide services The Digester’s Dilemma or Lorene Sauro on occasion.

4.0 Policy

4.1 We Collect Personal Information: The collection of personal information is limited to that which is necessary for our purposes.   PRIMARY PURPOSES: The Digester’s Dilemma collects and uses personal information for new clients or customers to provide them with the services or products they have requested.


SECONDARY PURPOSES: This allows us to monitor progress and results, participation and retention rates.  DISCLOSURE: The Digester’s Dilemma uses and discloses personal information only for purposes for which we have consent (implied or written), or as required by law. If requested, The Digester’s Dilemma discloses our participants names to the organization contracting The Digester’s Dilemma for invoicing purposes.

ACCURACY: The Digester’s Dilemma endeavors to maintain accurate and up-to-date records.

4.2 We Protect Personal Information:

We understand the importance of protecting personal information. For that reason, we have taken the following steps: Employees, including temporary staff, consultants, and volunteers are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.  Paper copy is kept in a locked file cabinet and/or locked office, in a supervised area.  Passwords are used on computers to protect electronic data, in a supervised area. Paper information is transmitted through sealed, addressed envelopes or boxes by postal service or in person. Our website is protected by security safeguards appropriate to the sensitivity of the information with the proper firewalls and virus protection in place. Verbal personal information is collected and used in such a manner that the information is not overheard by persons other than the staff. External consultants and agencies with access to personal information must enter into privacy agreements with us.

4.3. We Retain and Destroy Personal Information Records:

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services we provided to you and for our own accountability to external regulatory bodies. In compliance with the requirements of other legislation, we keep our participants’ and clients’ files and records for 10 years. We keep any personal information relating to our general correspondence (i.e. email correspondence, seminar materials, informational handouts and marketing activities) for about 12 months after a seminar, client consultation or marketing activity is completed. You may ask us, in writing, to restrict our uses and disclosures of your personal information at any time. We will discontinue to use or to disclose your personal information after a written revocation of your implied or informed consent is received, unless we have already acted in reliance upon this consent, or as directed by legal requirements. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when hardware is discarded, we ensure that information on the hard drive is destroyed.

4.4. You Can Look At Your Information:

Upon request, you have the right to see what personal information we hold about you. We will need to confirm your identity, if we do not know you, before providing you with this access. We may ask you to put your request in writing. If, for legal reasons, we cannot give you access, we will notify you within 30 days, and provide the reason, as best we can, why we cannot give you access. If you believe there is a mistake in the information we have about you, you have the right to ask for it to be corrected. We may ask you to provide documentation that our files are incorrect. Where a mistake has been made, we will make the correction.

4.5. Do You Have A Question?

Our Privacy Officer, Lorene Sauro, can be reached to answer any questions or concerns you might have with The Digester’s Dilemma:  If you wish to make a formal complaint about our privacy practices or the application of those practices, you may make it in writing to our Privacy Officer, who will acknowledge receipt of your complaint; ensure that it is investigated promptly and that you are provided with a formal decision and explanation in writing.

5.0 Enforcement

Any found to have violated this policy may be subject to disciplinary action, up to and including termination. Use of any personal information in the possession of or under the control of The Digester’s Dilemma for illegal activity is grounds for immediate dismissal of office, and we will cooperate with any legitimate law enforcement activity.

6.0 Further Information

This policy is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here.  For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes.

The Information and Privacy Commissioner can be reached at:  112 KENT STREET, PLACE DE VILLE, TOWER B, 3RD FLOOR | OTTAWA, ONTARIO | K1A 1H3    PHONE  (613) 995-8210   (613) 995-8210                  (613) 995-8210      TOLL-FREE  1-800-282-1376     1-800-282-1376   1-800-282-1376

FAX  (613) 947-6850  | TTY (613) 992-9190 WEB SITE: